Two Steps

Bob Casino: Before The Check, Waiting; After, Paid

Australian law and our licence require these checks, and the whole review usually closes within 43 hours.

Send My Documents

MGA LicensedLicensed and regulated by the Malta Gaming Authority since 2010. License MGA/B2C/896/2010.

Your Payout, Unblocked

Read The Basics First

The fear that the check drags on for days is the one this table quietly removes.

Who checks

Bob Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/896/2010

Review time

43 hours

Always required

Before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

Doing It Right

Getting The Documents Right

Every doc below settles one question, so nothing bounces back to you twice.

Check The Accepted Formats

Inside your profile you'll find the verification tab; open it and read the short list before you pick anything up. Note which file types it accepts.

Flat Light Beats Flash

Snap all four corners of your government-issued photo ID on a plain surface, with no flash bounce. Glare and cropped edges are the usual reason a shot fails.

Proof They Can Read

A utility bill or bank statement naming you and your street address works; pick one dated inside the last three months. Full page, no fingers over the letterhead.

The Waiting Window

Submit and leave the tab alone; a 43-hour review window covers most cases. Watch your inbox for a reply from [email protected] rather than refreshing.

At The Upload Screen

Which Photo Goes Where?

After this table you'll know exactly what to photograph and what each sheet answers for.

Government-issued photo ID

Confirmsyour name and your age

Copy showsall four corners, photo clear, in date

Proof of address

Confirmswhere you actually live

Copy showsyour name, street address, recent date

Payment card image

Confirmsthe card is yours to use

Copy showsfirst six and last four digits, name

Your File, Sent Back Once More

Swap In A Current Card. An ID that ran out before you sent it proves nothing about you today, so the check stalls until a current one arrives. Photograph the card that expires latest Send front and back on the same day

Can A Trimmed Copy Work? Cropped edges and brightened corners count as altered files, and the reader cannot tell a tidy-up from a forgery. Upload the untouched original file Retake the shot, then send as saved

Whole Card Out Of The Shot, Whole Card In. Corners cut off or a thumb over the dates leave gaps, and a gap means the checker must ask you for it again. Lay the card flat on a dark surface Fit all four corners in the frame

Asked About The Funds Behind Your Play

This house holds licence MGA/B2C/896/2010 from the Malta Gaming Authority, and that licence obliges it to ask where deposited money originates. The request is routine AML work, not a suggestion of wrongdoing on your part.

Any one or two of these usually settles it, depending on how you play.

Recent bank statements
Payslips from your employer
A tax return summary
Proof of a property sale
Pension or benefit award letter

When To Expect It

When Does The Check Land On You?

This settles which moments bring the request, so nothing lands on you unannounced.

Brand New Payment Route

Add a wallet or card you have not used here before and the file gets a fresh look, often with a selfie holding your ID.

Your First Cash-Out

Under the licence, verification finishes before any payout leaves, so the first cash-out is where papers meet the queue.

Match Your Details First

A name spelt two ways or an address that moved sends the file to a human eye, and the fix is a matching document.

Why Raise The Cap?

Ask for a higher deposit cap and the safer-play duty bites, so income or savings papers may be requested alongside it.

Withdrawal Waiting

Stuck On Verification?

Read this while a pending check holds your withdrawal, or before you send a single photo.

What happens if Bob Casino rejects my ID photo?+

A refusal note lands in your inbox or in live chat, naming the exact problem such as glare, a cropped edge or an expired date. Send a fresh image of the same document rather than a different one, since a swap restarts the queue. Nothing is closed off, and the clock runs again from the moment the new file arrives.

Do I have to verify before I can request a payout?+

Yes. Our Malta Gaming Authority licence requires a completed check at the latest before your first withdrawal leaves the account, so the payout waits until it clears. That said, the team can ask for documents much sooner, at sign-up or straight after your first deposit. Sending them early simply means nothing sits in a queue later.

Will you ask me to upload the same paperwork a second time?+

Usually not, because a cleared file stays on record and covers later payouts. Repeat requests do appear when a card expires, when an address moves, or when the source of funds picture shifts enough to need a new look. In those cases you get a message explaining which paper and why.

Is my passport scan safe once it reaches Bob Casino?+

Yes. Files travel through 256-bit AES encryption, the same standard banks rely on, and only the verification team can open them. The details serve one purpose: satisfying the licence and blocking money laundering. If you would rather put a question in writing, [email protected] handles data queries directly.

I got married and my surname is different now, what then?+

Send the new ID and a document that links the two names, such as a marriage certificate or an updated bank statement. Everything on file then matches the person holding the account, which is what the check looks for. A quick note to [email protected] alongside the upload keeps the team in the loop.