Account control

Bob Casino responsible gambling: who sets your limits?

Only players aged 18 or over may play, and every Bob Casino account carries deposit limits, loss limits, session time reminders, a cooling-off period and self-exclusion.

Set my limit

MGA LicensedLicensed and regulated by the Malta Gaming Authority since 2010. License MGA/B2C/896/2010.

Protection

Age, licence and support lines

Bob Casino Ltd. keeps the same plain terms for every player, so nothing here is hidden in small print.

Minimum age18+

LicenceMGA/B2C/896/2010

Exclusion registerBetStop

Gambling helpline1800 858 858

Limit questions[email protected]

Five controls

Pick the control that matches your worry

Worth a look the moment your spending or your hours start to feel heavier than you planned.

A spending ceiling

A deposit limit caps how much you can put in over a chosen period, and you set it before a session, not after a bad run.

Caps on losses

This one stops play once your losses reach a figure you chose in calm moments, so a hard evening cannot swallow tomorrow's money.

Give your clock a voice

Reminders ping you after a set stretch of play, which helps if you tend to lose track of the clock once the reels start turning.

Play, then step back

A cooling-off period pauses your access for a while you name, useful when you want a break without shutting the door for good.

The full stop

Self-exclusion closes your account to play for a longer stretch you choose, the right tool when you have decided that stopping beats another try.

Four moves

How do you cap your spending today?

After these four moves, a limit you chose yourself will already be running on your account.

Open your profile

Log in and go to your account settings, where the personal details sit. Check you are in the right section before you change anything.

Finding the controls

Look for the limits heading inside settings and open it. Deposit caps, loss caps and session reminders all live in that same panel.

Deposit cap or loss cap?

Choose deposit, loss or time, then pick a figure or stretch that fits your budget, not one that matches a win you hope for.

See your cap in place

Save the change, then reopen the panel to confirm the new figure is listed. Anything unclear is worth a quick word with support.

What honesty about your play unlocks

Chasing a loss, hiding your play or spending money set aside for something else are reasons to act today. A deposit limit or a cooling-off period is a calm first step, not an admission.

Read these slowly and see how many describe the last few weeks for you.

You spend more than you planned before a session starts
Borrowed money or skipped bills to keep playing
Play has replaced sleep, meals or people you like
You keep the amount from your partner or family
Stopping feels harder than you expected it to be
You return straight after a win to try for more
The session ends in flatness rather than enjoyment

Free support, no judgement

Support that answers in Australia today

Bob Casino points you to services funded for this country, never to a sales pitch.

National Gambling Helpline

A free line that answers at any hour of any day, with confidential chat and email counselling, self-help tools and a directory of services near you. Relatives can call it too. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Meetings run across Australia by people who gamble and want to stop, giving peers a place to talk openly. Family members are welcome, and you can find a group near you through the service. gaaustralia.org.au

National Debt Helpline

Free financial counselling for people carrying gambling debt, with weekday phone support. Advisers help you sort payment pressure in confidence, and relatives can ring on someone's behalf. ndh.org.au

Short pause and long stop

Hours off, not weeks off. A cooling-off period puts your account on hold for hours or days, and you choose the span when you start it in the settings. During that time you cannot deposit or play, and access returns by itself once the period runs out.

The door that stays shut. Self-exclusion in your account closes gambling access for a long stretch, and it cannot be lifted early. You start it in the account settings, and once it is running nobody at Bob Casino will reopen it before the period ends.

Put your name on BetStop. BetStop is the national self-exclusion register, run by the Australian Government through ACMA, for a minimum of three months and up to a lifetime. You apply at betstop.gov.au in about five minutes and can nominate someone to support you. betstop.gov.au

Six straight answers

What you gain from knowing the rules

You will know what happens to your limits, your pause and your choices.

Once self-exclusion is on, can I ask for it back sooner?+

No. A self-exclusion runs for the whole period you picked when you set it, and it cannot be cut short at your request. Treat the end date as fixed and plan around it.

How do I shut my account permanently?+

Email the support address listed at the foot of this page from your registered address and ask for permanent closure. Support confirms in writing once the account is closed, and the door stays shut for good rather than for a set period.

Why do you need proof that I am 18 or over?+

Australian law limits casino play to people aged 18 and above, so age checks are not optional. That is why a government-issued photo ID is one of the documents we ask for before an account is verified.

Can I change my limits on my mobile?+

Yes. The mobile version of the site carries the same account section as the desktop, so deposit limits, loss limits and session reminders are all reachable from your phone. Nothing is missing on a small screen.

If I set a limit today, can I move it later?+

Yes, the same account section holds the setting, so you can revisit it whenever you want. Lowering a limit is a decision you make between sessions, not during one.

What does a cooling-off period actually block?+

A cooling-off period stops your play for the short stretch you choose and pauses the marketing that comes with an active account. When that stretch ends, your account opens again and your usual limits still apply.