Answers in Minutes

Bob Casino contact and support channels

Chat, e-mail and phone reach a person around the clock, with chat usually answering within five minutes and the line staffed at every hour.

Get help now Licensed by Malta Gaming Authority

Paid today

365,022 A$

3,293 Players online

MGA LicensedLicensed and regulated by the Malta Gaming Authority since 2010. License MGA/B2C/896/2010.

Fast WithdrawalsAverage withdrawal processed in 21 minutes. Up to A$98,000 per transaction.

Bank-Grade SecurityYour data protected with 256-bit AES encryption and audited by eCOGRA.

Faster Answers

Talk to support in minutes

Pick the channel that matches your question and know before you click how long the wait runs.

When it can't wait

For anything urgent, live chat is your quickest route: a person replies in five minutes on average, at any hour of the day or night.

Start chat

Where do I send documents?

Best for documents, statements and anything that needs a paper trail, [email protected] gets a written answer in about four hours.

Write e-mail

Before and after the call

Call +61 2 4690 0253 in AEST when you want to talk it through, and expect to be speaking with someone within five minutes.

Call now

Six Key Details

Local contact details you can trust

That a Maltese licence means no Australian help: the number, hours and regulator here answer it.

How to reach us

Phone+61 2 4690 0253

Time zoneAEST

LanguagesEnglish, German, French, Finnish, Norwegian

E-mail[email protected]

Who supervises

SupervisorMalta Gaming Authority, MGA/B2C/896/2010

Help and safety

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

When help stalls

What if support cannot fix it?

Bob Casino keeps complaints in writing and in order, so nothing gets lost between departments.

What goes in the first message?

Open with support in live chat or write to [email protected], describing what happened, the amounts involved and any reference you already hold. A ticket is logged.

Read the reply before escalating

Within four hours Bob Casino replies in writing, either with a fix or with the reason the request cannot be met and the term that applies.

Quote your ticket number

If that answer misses the mark, ask the same thread for a manager review, quoting your ticket number. A senior handler rechecks the case and replies again.

Where does it end up?

Failing that, take the file to the Malta Gaming Authority, the regulator named on this page, once the internal route is exhausted and you have the written answer.

Wrong Queue Again

Before you forward, check the address

Pick the right department first and your request lands with the team who can actually fix it.

Account matters

General support[email protected]

Verification and KYC documents[email protected]

Money matters

Deposits and withdrawals[email protected]

Other matters

Complaints and disputes[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Six identifying facts

Licensed in Malta, available in Australia

These six lines settle who holds the licence and where written contact lands.

The company

Legal nameBob Casino Ltd.

Company numberC-13199 (Malta)

Registered addressTower Road, Msida

The licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/896/2010

Written contact

Support e-mail[email protected]

Bob Casino asks for these five details

A minute of gathering here saves several rounds of messages later.

Your registered e-mail address
Your player account number
Transaction reference or payment method
Screenshots of the error or game round
Government-issued photo ID, if verification is due

The moment you are waiting

The fastest answer for your question

By the end you will know which channel answers within minutes and which takes hours.

Live chat

Chat hoursAvailable around the clock

Chat first replyFive minutes

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail replyFour hours

Phone

Phone number+61 2 4690 0253

Phone waiting timeFive minutes

Skip the wait

Read this before you contact us

Six answers cover the admin questions, so you know what to expect before you message anyone.

trustWhat if my verification is still pending after two days?+

Checks usually finish in forty-three hours from the moment your documents land. A government photo ID, a proof of address and a card image get the job done in one pass. If a file is blurred or out of date, the clock restarts at the next upload.

trustCan I check which licence Bob Casino runs under?+

Bob Casino Ltd. holds Malta Gaming Authority licence MGA/B2C/896/2010, issued to company C-13199 (Malta), registered at Tower Road, Msida. That licence is what lets the site take Australian players and pay winnings in Australian dollars.

trustWhat happens when I ask for my account to be shut?+

Closing your account takes one request, sent from your registered email address to the support team. Any balance is paid to you first, and the account stops taking deposits immediately. Reopening later is possible unless a self-exclusion is in place.

trustWhy would I need a different address for my data?+

Because your data belongs to you, [email protected] handles both requests. Ask for a copy and you receive your account and transaction records; ask for deletion and the data no longer needed for licensing is removed. Records that law requires us to hold stay on file.

trustDo I need to wait for business hours to get help?+

Night or weekend, someone is there: support runs around the clock, every day, in Australian Eastern Standard Time. Chat and phone typically answer inside five minutes, and email replies land within four hours, whatever the hour you send it.

trustWhat if I would rather be helped in another language?+

English comes first, then German, French, Finnish and Norwegian. An Australian player writing in English is answered in English, and the same team handles the other four throughout the day. Note the language you prefer and the reply follows it.